Refund policy

 

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at


We do not accept returns or exchanges in the following cases

If the item has been used for more than one time, please contact us.

Products that have been used even once.

Products that have been used once - Made-to-order products (custom-made products) - Limited edition products (special limited edition products with a particularly short sales period) - Products that have been damaged or defaced due to customer negligence (including packaging and accessories)

Sale items ・Returns due to customer's convenience (wrong image, wrong size, wrong order, etc.)

Other items that clearly show signs of use (e.g., perfume or tobacco smell, cosmetics on the item, stains or pain on the item, etc.)

In addition, please note that we do not accept returns of items that are different from the image, do not fit, etc. for the convenience of the customer.

Cancellation for customer's convenience is not allowed.